Returns

You have the right to cancel your order up to 30 days after the day of receipt without giving a reason. You have another 14 days after cancellation to return your product. You will then be credited for the full order amount including shipping costs. Only the return costs from your home to the store are for your own account. These costs are approximately 6.95 per package, for the exact rates please consult the website of your carrier.  We try to process your return within 48 hours with the exception of Sunday.

If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and - if reasonably possible - in its original condition and packaging. Should the product be damaged or the packaging more damaged than necessary to sell the product, we may pass this depreciation of the product on to you. So please treat the product with care and make sure it is properly packaged when returning it. 

To exercise this right, please contact us at info@jolobicycle.com or via our Contact Us page and indicate the invoice number in the subject to help us speed up the processing. We will then refund the order amount due within 14 days of notification of your return provided the product has already been received back in good order.